Policies

  • ALL ORDERS ARE FINAL SALE. We do not offer refunds or exchanges due to federal laws regarding health and sanitation. 

  • All orders are processed Monday - Friday (excluding holidays).

  • Please allow 5-7 business days for processing and to verify credit card authorization. For orders placed during holidays and sale promotions please allow 7-10 business days for processing.

  • Once the order is shipped you will receive a tracking number for your purchase. Please allow 24-48 hours to receive an update once you receive your tracking number.

  • We will only ship to addresses that match billing address.

  • Once order has been placed we can not change the shipping address. 

  • ​We are not responsible for unexpected delays due to carrier delays, holidays, & natural disasters.

  • We are not responsible for lost or stolen packages once your order has been shipped.

  • We currently do not ship internationally. 

  • If you notice your product to be defective, please contact us at hairbylatise2@gmail.com IMMEDIATELY within 3 business days.

  • No action will be taken if defective hair shows any signs of being used or worn.

  • All returned defective hair must not be brushed, combed, curled, washed, cut, processed or unraveled in any way to be accepted.

  • We are not responsible for return shipping labels if product has been approved for return by owner.

  • All returned items must have tracking number and that tracking number must match your package for it to be processed and returned. 

  • All other questions and concerns please email us at hairbylatise2@gmail.com

  • WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.

Hair Care

  • We recommend you use Gariner Shampoo & Conditioner  and Kenra Shampoo & Conditioner, Silicon Mix.

  • We do not recommend any oil or wax based shampoos or conditioners. (I.e. Pantene, Suave, V05, etc.)

  • We do not recommend products such as shampoos and conditioners with sulfate be used.

  • We do not recommend any usage of hair mousse, leave in conditioners, or hair oils (i.e. Peppermint Oil, Tea Tree Oil, Castor Oil, etc.)

 

Privacy Policy

  • Hair By Latise is the sole owner of information collected on this site. We will not sell, rent, or disclose any of your information to any party.